Privacy Policy

01/21/2013

YOUR PRIVACY

We are committed to protecting your privacy. You have chosen to do business with us, and we recognize our obligation to keep the information you provide secure and to inform you of our policies concerning its use. You can be sure that our commitment to protect your information will continue under the principles and online guidelines described below.

(The term “site” or “website” as used in this Privacy Policy includes all versions of internet pages accessed via an electronic device.)

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to periodically check this site and review the most recent version of the Privacy Policy. By continuing to provide us with information or use our site after any changes are made, you accept such changes to the Privacy Policy.

If you have any questions about this privacy statement, the practices of this site, or your dealings with any Bisk Education website, please email privacy@bisk.com

What information do we collect and when do we collect it?

As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data may tell us the type of computer and browsing software that you use, information about your electronic handheld device (such as the type of device, operating system, network provider, IP address, carrier IP and a unique identifier of your mobile device), physical location and the address of the website from which you linked to our website. We may use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our website, how visitors navigate throughout the website, site performance and how we may tailor our web pages to better meet the needs of visitors. This information may be used to improve our website or to share with business partners. Any collection or use of clickstream data will be anonymous and aggregate, and will not contain any personal information. We track this activity using a service provided by Omniture. You should refer to Omniture’s privacy policy to learn specifically how they collect and use information. You can find Omniture’s privacy policy at: www.omniture.com/en/privacy/product.

Also, in certain areas of our website — such as when you place an order, request more information, download demo products, fill out a survey or enter a contest — you are required to enter personal contact information (name, mailing address, email address, phone number) that allows us to contact you (if necessary) and also financial information (credit card information) that allows us to process your order or contact you for future promotions. Should you abandon a form on our website, your information may still be collected and utilized for notices or communications pertaining to the site, products or services. If you choose not to provide personal information, you can still browse most of our website (the areas that do not require registration) anonymously. If you place a call to us, whether by landline or mobile device, we may also capture your phone number and any other information you provide during the call. This information may also be used to communicate with you about the site, products or services.

Why do we collect the information?

We collect information to process and fulfill your order, to notify you of your order status, to alert you to product upgrades, special offers, updated information and new services, and to help us understand our customers in order to create content and a web environment that is most relevant to you.

Consistent with relevant state and federal laws and regulations governing telemarketing, including but not limited to the Telemarketing Sales Rules (15 U.S.C. §§ 6101-6108 and 16 C.F.R. Part 310) and the Telephone Consumer Protection Act (47 U.S.C. § 227 and 64 C.F.R. § 64.1200), by entering data you are providing your prior express written consent to be contacted at the number you provided (whether it is a landline or wireless number) by telephone, including by predictive dialer, manual dialing and/or by the use of prerecorded messages, with commercial offers from Bisk Education, University Alliance or the subsidiary, division or entity specified on the lead form.

What about “cookies”?

To provide better service and a more effective website, we sometimes use “cookies” as part of our interaction with your browser. A “cookie” is a small text file placed on your computer’s hard drive by our web page server. “Cookies” are commonly used on websites and do not harm your system. By configuring your preferences or options in your browser, you determine if and how a “cookie” will be accepted. We use “cookies” to determine if you have previously visited our website and for a number of administrative purposes. These “cookies” do not collect personally identifiable information, and we do not combine information collected through “cookies” with other personal information to determine who you are or your email address.

We may use third party advertising companies to serve ads on our site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

How does Bisk Education protect customer information?

We use industry-standard technologies when transferring and receiving consumer data to help ensure its security. Our sites have security measures in place to protect the loss, misuse and alteration of the information under our control. Our servers are backed up regularly and protected by security systems.

Financial transactions are carried out using a Secure Socket Layer (SSL) that encrypts the data you provide to ensure privacy. We will notify you when you are using a page that is protected with SSL technology.

While we use industry-standard technologies and measures to protect any data you provide to us, nothing can completely guarantee the security of transmission of data or information over the Internet. Therefore, we cannot guarantee against the loss, misuse or alteration of data or personal information that you provide to us, and we are not responsible and disclaim any liability for any damages or injuries which arise from such loss, misuse or alteration. You provide data and information to us at your own risk.

Will Bisk Education disclose the information it collects to outside parties?

The contact information we collect, including through our websites, email communications with you or when you place a call to us, is used to improve the content of our website and to contact customers for marketing purposes. For example, based on the information you provide or that we collect, we may decide to inform you of existing Bisk products and services, including any of the programs that participate in the University Alliance Online, that we feel may be of interest to you. We may also use the collected information to help develop new products and services that we think customers may find helpful in the future. With the goal of bringing you greater convenience and more choices, we make portions of your contact information (never financial information) available to affiliated companies that offer products and services that you also may enjoy and/or benefit from using. We share information only for legitimate business purposes. For example, Bisk may share your personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. In each case, we carefully review the company and the products and services offered to make sure that they provide value. If you do not wish to receive any or all such offers, please let us know by emailing us at any time at privacy@bisk.com. If you don’t want to receive printed materials, please also provide us with your exact name and address and we will be sure your name is removed from the data we share with our business partners.

In order to comply with the Federal anti-spam laws effective January 1, 2004, we now provide a suppression list of the e-mail addresses of those who ask to be removed from our distribution database to third party advertisers who provide e-mail marketing services to our company. We require all third party marketers to sign an agreement prohibiting them from using this data for any purpose other than sending out our marketing materials. It may be necessary - by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence - for Bisk to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations, employees or users.

Keeping customer information up-to-date

Keeping your account information accurate and up-to-date is very important. If you ever find that our records are incomplete, inaccurate or not current, please email at privacy@bisk.com and we will correct the information as soon as possible.

Opt Out

We honor all requests to be removed from our marketing lists. If you do not want to receive e-mail, telephone messages or direct mail from Bisk, contact us at privacy@bisk.com and we will remove your name from our in-house list and add you to our marketing suppression list. You will also have an opportunity to add your phone number to our internal "Do Not Call" list during each telemarketing call answered. We honor all requests to be removed from our e-mailing lists within ten days, and update our suppression list every ten days. If you prefer to learn about new offers from Bisk through a specific medium — for example, through the mail — simply let us know your preference by sending us an email at privacy@bisk.com. Our physical address to send written opt-out requests is:

Bisk Education, Inc.
Attn: Internet List Services
9417 Princess Palm Avenue
Tampa, Florida, 33619

We are fully committed to complying with your wishes regarding receiving commercial e-mail messages from us and with the laws regarding unsolicited e-mail. If for any reason you receive a commercial message directly from us or on our behalf more than ten days after making a request to be taken off our mailing list, we would request that you forward a copy of the e-mail to privacy@bisk.com with a brief explanation of your efforts to unsubscribe and the approximate timeframe you made the request. We will immediately investigate the matter, confirm that you have been removed, and provide a written response to you detailing our efforts. Please note that requests to be removed from our direct mail list will be processed as soon as possible, but given the nature of direct mail it may be impossible to prevent a mailing that is being processed or underway from reaching you. If you receive multiple mailings from us after your request, please contact us at privacy@bisk.com.

Complementary Forums

Our website may make chat rooms, forums, message boards and/or news groups, editorial content, and various social media channels (Complementary Forums) available to its users. Please remember that any information that is disclosed in these areas becomes public information.

Complementary Forums Terms of Service

The following terms, conditions, and policies (“Complementary Forums Terms”), in addition to the Privacy Policy, and the Terms of Use, govern all services related to these Complementary Forums (the “Service”), including any future amendments (collectively, “Agreements”). We may, in our sole discretion, modify or revise these Complementary Forums Terms at any time, and you agree to be bound by such modifications or revisions. If you do not accept and abide by the Complementary Forums Terms, you may not use the Service. These Complementary Forums Terms, along with applicable provisions of the general Terms of Service and Privacy Policy (including the section regarding limitation of liability), shall survive expiration or termination.

  1. Description of Service: The Service is a web service. You will be responsible for all activities occurring under your username and for keeping your password, if any, secure. You understand and agree that the Service is provided to you on an AS IS and AS AVAILABLE basis. Bisk Education disclaims all responsibility and liability for the availability, timeliness, security or reliability of the Service. Bisk Education also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you. Bisk Education reserves the right to refuse or limit access to the Service to anyone at any time without notice for any reason.
  2. Proper Use: You agree that you are responsible for your own use of the Service, for any posts you make, and for any consequences thereof. You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence and all United States export control laws. You also agree to abide by the following Content Policy: Content Policy: Our content policy plays an important role in maintaining the experience for you, the users. Please respect these guidelines. Users may not publish materials that contain: Pornography and/or obscenity, including materials that contain nudity, sexually graphic material, or material that is otherwise deemed explicit by Bisk; Hateful Content including material that promotes hate toward groups based on race or ethnic origin, religion, disability, gender, age, veteran status, and sexual orientation/gender identity; Violent Content, including material that contains direct threats of violence against any person or group of people; Private and Confidential Information, including the publishing of information, such as credit card numbers, Social Security Numbers, and driver’s and other license numbers.

    Bisk Education reserves the right, but shall have no obligation, to investigate your use of the Service in order to (a) determine whether a violation of the Agreements has occurred or (b) comply with any applicable law, regulation, legal process or governmental request.
  3. Content of the Service: Bisk Education takes no responsibility for third-party content (including, without limitation, any viruses or other disabling features), nor does Bisk Education have any obligation to monitor such third-party content. Bisk Education reserves the right at all times to remove or refuse to distribute any content on the Service, such as content which violates the terms of the Agreements. Bisk Education also reserves the right to access, read, preserve, and disclose any information as it reasonably believes is necessary to (a) satisfy any applicable law, regulation, legal process or governmental request, (b) enforce the Agreements, including investigation of potential violations hereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, (d) respond to user support requests, or (e) protect the rights, property or safety of Bisk Education, its users and the public. Bisk Education will not be responsible or liable for the exercise or non-exercise of its rights under the Agreements.

    By its very nature, the Services may carry inaccurate or postings that have been mislabeled or are otherwise deceptive. We expect that you will use caution and common sense and exercise proper judgment when using the Service. Bisk Education does not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any communications posted via the Service or endorse any opinions expressed via the Service. You acknowledge that any reliance on material posted via the Service will be at your own risk.
  4. Intellectual Property Rights: Bisk Education’s Intellectual Property Rights. You acknowledge that Bisk Education owns all right, title and interest in and to the Service, including all intellectual property rights (the “Bisk Education Rights”) as protected by U.S. and international intellectual property laws. Accordingly, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. As described immediately below, Bisk Education Rights do not include third-party content appearing on the Service. Your Intellectual Property Rights. Bisk Education claims no ownership or control over any content submitted, posted or displayed by you on or through the Service. You or a third party licensor, as appropriate, retain all patent, trademark and copyright to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights, as appropriate. By submitting, posting or displaying content on or through Bisk Education services which are intended to be available to the members of the public, you grant Bisk Education a worldwide, non-exclusive, royalty-free license to reproduce, publish and distribute such content. Bisk Education furthermore reserves the right to refuse to accept, post, display or transmit any content in its sole discretion.
  5. Representations and Warranties: You represent and warrant that (a) all of the information provided by you to Bisk Education to participate in the Service is correct and current; and (b) you have all necessary right, power and authority to enter into the Agreements and to perform the acts required of you hereunder. You also represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein to any content submitted. You may choose to submit, post, and display any materials on or through the Service under a public license (e.g. a Creative Commons license), by manually marking your materials as such. For avoidance of doubt, Bisk Education is not a party to any such public license between you and any third party. Additionally, it should be noted that, the Indemnification, Limitation on Liability, and the Disclaimer, as contained in the Bisk Terms of Use are hereby incorporated and applicable to the Service.
  6. No Resale of the Service: Unless expressly authorized in writing by Bisk Education, you agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes (a) any portion of the Service, (b) use of the Service, or (c) access to the Service.
  7. Publicity: Any use of Bisk Education’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features (“Brand Features”), must be in compliance with the Agreements.

Links

We may create links to other websites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated or authorized by us may have links leading to our site. We cannot control these links and are not responsible for any content appearing on these sites. It is your responsibility to thoroughly read the terms of use, privacy policies and any other policies that apply to any website that you visit on the Internet.

Notice to parents

We do not knowingly solicit information from children (individuals under age 18). Likewise, we do not knowingly market to children. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents. We encourage you to talk to your children about safe and responsible use of their personal information while using the Internet.